History: Founded 1972. One of 1,200 Community Health Centers (CHC) (7,000 sites, 20 million patients)
Mission: Crusader Community Health serves the Rock River Valley area with quality primary health care for all people in need.
Location: Only CHC in Northwest Illinois; 2 locations in Rockford (West State & Broadway); Belvidere; Crusader Community Health Loves Park opened September 2011.
Funding: $30.7M budget (only 18% federal grant assisted funds); 285 employees (67 healthcare providers – MD, DO, DDS, PA, NP, CNM; All physicians are board certified or board eligible); no volunteer providers are utilized.
Quality Outcome
- Nerarly 97% of patients surveyed in 2012 indicated they would refer a friend or family member to Crusader
- 96% of patients rated Crusader Community Health as excellent or good for services received
- Accredited by the Joint Commission 4 times since 1999
Integrated Quality Care
- Pediatrics, Women’s Health Service with OB (and a midwife program), Family Practice, Internal Medicine, Dentistry
- Specialty – Endocrinology (diabetics), HIV, Homeless, Neurology, Optical, Pain Management & Podiatry
- Not-for-profit pharmacy system for our patients; generic discount program for uninsured patients
Prevention Focus
- The Top Primary Diagnostic Categories are hypertension, diabetes, depression & mood disorders, asthma
- Diagnostic Testing/Screenings (immunizations, well-child visits, pap tests, seasonal flu vaccine...)
- School based preventive dental exams started during 2011, with follow-up restorative dental care at Crusader
Key Service Advantages
- Same day/next day appointing system; Improved Call Center telephone access
- Sliding-fee scale for uninsured
- ALL patients are assigned a provider (doctor…)
- GED & Pre-GED classes are held at the Founder’s Education Center at the Broadway and West State locations plus Baby Basics classes are supported by the Kiwanis Club of Rockford and are held at Broadway, West State Street and our Loves Park locations
- Integrated ‘one-stop-shopping’ for quality medical, dental and other specialty care, complimented by health education, lab and pharmacy services
- Implemented System wide electronic medical and dental records to enhance quality care and safety
- Adult Chronic disease expertise, with special focus on diabetes, asthma, heart failure, hypertension and prevention; Cosmopolitan Patient Learning & Resource Center
- Domestic Violence Response Team available
- On-site Spanish Interpreters
- Behavioral Health and Addiction Counseling
Local Positives
- Injects millions into local economy (vs. more expensive ER visits)
- Improved use of public dollars
- Reduced community cost of sickness
- Our Community’s healthcare “safety net
Business Portfolio: Medically Underserved
- 47,719 patients in 2012, with 205,668 visits
- 40% of area uninsured come to Crusader
- 59% Medicaid (mostly moms & children)
- 29% uninsured 6% Medicare 6% private insurance
- 42% are children 19 & under (21,057 children)
- 37% Caucasian 30% African American 26% Hispanic
- 1,193 babies delivered by Crusader, representing 25% of all Winnebago County births
Updated 3/5/13
