Crusader Fact Sheet

History: Founded 1972. One of 1,200 Community Health Centers (CHC) (7,000 sites, 22 million patients)

Mission: Crusader Community Health serves the Rock River Valley area with quality primary health care for all people in need.

Locations: Only CHC in Northwest Illinois; 3 locations in Rockford, IL (West State, Broadway and Auburn High School); Belvidere, IL;  and Loves Park, IL.

Funding: $39.1M budget (only 16% federal grant assisted funds); 325 employees (68 healthcare providers – MD, DO, DDS, PA, NP, CNM; All physicians are board certified or board eligible); no volunteer providers are utilized.

Quality Outcome

  • 97% of patients surveyed in 2016 indicated they would refer a friend or family member to Crusader
  • Patients rated Crusader Community Health as excellent or good for services received at 4.6 on a 5 point scale
  • Accredited by the Joint Commission 6 times since 1999

Integrated Quality Care

  • Pediatrics, Women’s Health Service with OB (and a midwife program), Family Practice, Internal Medicine, Dentistry
  • Specialty – Endocrinology (diabetes), HIV program, Homeless program, Behavioral health, Neurology, Optical, Pain Management & Podiatry
  • Referrals available to off site specialists
  • Not-for-profit pharmacy system for our patients; generic discount program for uninsured patients

Prevention Focus

  • The Top Primary Diagnostic Categories are hypertension, diabetes, depression & mood disorders and asthma.
  • Diagnostic Testing/Screenings (immunizations, well-child visits, pap tests, seasonal flu vaccine…)
  • School based preventive dental exams started during 2011, with follow-up restorative dental care at Crusader

Key Service Advantages

  • New School Based Health Center at Auburn High School
  • Same day/next day appointing system; Improved Call Center telephone access
  • Sliding-fee scale for uninsured
  • ALL patients are assigned a provider (doctor…)
  • ESL, GED & Pre-GED classes are held at the Founder’s Education Center at the Broadway and West State locations plus Baby Basics classes are supported by the Kiwanis Club of Rockford and are held at Broadway, West State Street and our Loves Park locations
  • Integrated ‘one-stop-shopping’ for quality medical, dental and other specialty care, complimented by health education, lab and pharmacy services
  • Implemented system-wide electronic medical and dental records to enhance quality care and safety
  • Adult Chronic disease expertise, with special focus on diabetes, asthma, COPD, hypertension and prevention; Cosmopolitan Patient Learning & Resource Center
  • Domestic Violence Response Team available
  • On-site Spanish Interpreters (En las instalaciones de intérpretes españoles)
  • Behavioral Health and Addiction Counseling
  • KIDS CARE NOW – walk-in pediatric clinic at Crusader Broadway

Local Positives

  • Injects millions into local economy (vs. more expensive ER visits)
  • Improved use of public dollars
  • Reduced community cost of sickness
  • Our Community’s healthcare “safety net”

Business Portfolio: Medically Underserved

  • 50,347 patients in 2016, with 213,616 visits
  • 40% of area uninsured come to Crusader
    • 70% Medicaid (mostly moms & children), 13% uninsured, 7% Medicare, 9% private insurance
    • 44% are children 19 & under (23,397 children)
    • 37% Caucasian, 29% African American, 29% Hispanic
    • 1,033 babies delivered by Crusader, representing 25% of all Winnebago County births