Crusader Fact Sheet

Click on the image above for an abbreviated and printable pdf file of the Crusader Fact Sheet.

History: Founded 1972. One of 1,200 Community Health Centers (CHC) (7,000 sites, 22 million patients)

Mission: Crusader Community Health serves the Rock River Valley area with quality primary health care for all people in need.

Locations: Eight total;
4 locations in Rockford, IL
West State

Auburn High School
Belvidere, IL 
Loves Park, IL

South Beloit, IL (Junior High School and Senior High School)

Funding: $44mm budget (only 16% federal grant assisted funds); 346 employees (81 healthcare providers – MD, DO, DDS, PA, NP, DPM, LCSW, LCPC, RDH; All physicians are board certified or board eligible)

Quality Care

  • Patients surveyed in 2019 rated the overall quality of care received at Crusader Community Health as a 4.6 on a 5 point scale.
  • Accredited by the Joint Commission seven times since 1999.
  • Certified as a Primary Care Medical Home in 2014 and 2017 by the Joint Commission.

Integrated Care

  • Family practice, pediatrics, women’s health services with OB (and a midwife program), internal medicine, dentistry
  • Specialty – endocrinology (diabetes), HIV program, homeless program, behavioral health, neurology, optical, pain management and podiatry
  • Referrals available to off site specialists
  • Not-for-profit pharmacy system for Crusader patients; generic discount program for uninsured patients

Prevention Focus

  • The top primary diagnostic categories are hypertension, diabetes, depression & mood disorders and asthma.
  • Diagnostic testing/screenings (immunizations, well-child visits, pap tests, seasonal flu vaccine…)
  • School-based preventive dental exams started during 2011, with follow-up restorative dental care at Crusader

Key Service Advantages

  • School-based Health Centers at Auburn High School, Rockford, IL; South Beloit Junior High School and Senior High School, South Beloit, IL.
  • Same day/next day appointment system; improved call center telephone access.
  • Sliding-fee scale for uninsured.
  • ALL patients are assigned a primary care provider (PCP).
  • ESL Classes (English as a Second Language) are held at the Broadway location. Baby Basics classes are  held at Broadway, West State Street and Loves Park locations.
  • Integrated ‘one-stop-shopping’ for quality medical, dental, behavioral and other specialty care, complimented by health education, lab and pharmacy services.
  • Implemented system-wide electronic medical and dental records to enhance quality care and safety.
  • Adult chronic disease expertise, with special focus on diabetes, asthma, COPD, hypertension and prevention; provided at the Cosmopolitan Patient Learning & Resource Center.
  • Interpersonal violence response team is always available to help patients in need.
  • On-site Spanish interpreters (En las instalaciones de intérpretes españoles)
  • Behavioral health and addiction counseling
  • CrusaderNOW!℠ Walk-In Clinic. No Appointment Needed. Three locations: Crusader on Broadway, Crusader on West State Street and Crusader on Alpine

Local Positives

  • Injects millions into local economy (vs. more expensive ER visits)
  • Improved use of public dollars
  • Reduced community cost of sickness
  • Crusader is our community’s healthcare “safety net”

Patient Profile

  • 58,000+ patients served annually
  • 40% of area uninsured come to Crusader
  • 68% Medicaid (mostly moms & children), 13% uninsured, 6% Medicare, 13% private insurance
  • 44% are children 19 & under (23,200+ children)
  • 31% Caucasian, 29% African American, 31% Hispanic
  • 1,100+ babies delivered annually by Crusader, representing 25% of all Winnebago County births