Patient Services Manager

Patient Services Manager


The Patient Services Manager is responsible for overseeing and evaluating the essential functions of the Patient Service Representatives (PSR). The Manager assumes the responsibility for coordinating, monitoring, and driving improvement in front end Revenue Cycle functions including, but not limited to, payer verification, authorization processes, accurate collection of demographic information, and upfront patient collections. The Manager demonstrates and holds his/her team accountable for excellent customer service in order to create a lasting impression of Crusader Community Health (CCH) services to the patients, families and all other parties that CCH interacts with over the phone or in person.


  • Associates degree required
  • Bachelors degree in a healthcare related field or other demonstrated academic ability in a healthcare related field preferred


  • One-two years of management and leadership experience within the healthcare industry is strongly preferred
  • Previous experience in ambulatory care, hospital, or public health required
  • Experience utilizing an electronic medical record, or a practice management system required
  • Prior healthcare revenue cycle experience preferred
  • Making data driven decisions and implementing successful operational improvements
  • Developing, understanding and communicating organizational data analytics

To be considered for this position, please email your resume and cover letter to No phone calls please.

Crusader Community Health is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Patient Services Manager