POSITION DESCRIPTION

The Help Desk Technician will provide systems support to all departments of the organization. The position will assist the Director of Information Technology by ensuring that all incoming calls are answered and creating a ticket by documenting the reported issue and all pertinent details. This position is responsible for resolving incoming support calls at the first point of contact. Administrative tasks may include answering phone calls, supporting desktop hardware and software, managing software licenses, and creating user guides. The Help Desk Technician reports to the Director of Information Technology.

EDUCATION REQUIREMENTS

  • High school graduate or equivalent required
  • Associate’s degree in a computer-related discipline preferred; however, equivalent experience may substitute for education requirements

SKILLS & EXPERIENCE

  • Multi-function devices
  • Mobile devices
  • Remote access support tools and solutions
  • Anti-virus, anti-spam, and malware solutions
  • Detection and removal of viruses and malware
  • Strong customer service and troubleshooting skills
  • Networked devices
  • Active Directory
  • VOIP systems

COMPENSATION

The hourly compensation for this role will be between 17.50-24.50 based on experience.
Crusader Community Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.