The Help Desk Technician will provide systems support to all departments of the organization. The position will assist the Director of Information Technology by ensuring that all incoming calls are answered and creating a ticket by documenting the reported issue and all pertinent details. This position is responsible for resolving incoming support calls at the first point of contact. Administrative tasks may include answering phone calls, supporting desktop hardware and software, managing software licenses, and creating user guides. The Help Desk Technician reports to the Director of Information Technology.